1. General Procedure
Payments on this website are for services, rather than goods. A Client who is a consumer may withdraw from the service contract at any time, paying the expenses actually incurred by the Service Provider in performing that specific contract. No term makes payment unconditionally non-refundable merely because the Client withdraws. Orders placed by other persons are governed by the contract and mandatory provisions of law.
No penalty or separate cancellation fee is charged. The calculation takes account only of documented expenses actually incurred in connection with the specific order before receipt of the cancellation notice.
2. How to Send a Cancellation Notice or Refund Application
A cancellation notice or refund application should be sent to zapros@kuryat.ru or at the Service Provider's postal address: 117647, Moscow, P.O. Box 15.
In your inquiry, specify:
- the Client's full name or company name;
- the number and date of the Order Invoice;
- the payment date and amount;
- the reason for the inquiry;
- contact details;
- refund details, if they need to be provided.
The application may be submitted electronically or on paper.
The response to the enquiry and information about the calculation are sent using the contact details specified by the Client.
3. Calculation of the Amount
Only documented expenses directly related to the engagement are counted: agreed document postage, travel and external specialist services, and other costs actually incurred for the order. Court fees are counted if paid for the Client and not refundable under the prescribed procedure. Necessity and connection to the order must be substantiated; no separate cancellation fee is charged.
The unused portion of the payment is refunded to the Client. If documented expenses exceed the amount paid, the Service Provider sends a calculation and supporting documents.
After receiving notice, the Service Provider identifies the actions completed by the time of withdrawal, checks the costs attributable to the order and informs the Client of the calculation. Disagreement with the scope of completed actions or the calculation may be set out in a claim.
4. Refund Method and Timeframe
Refunds are made by the same method used for payment, unless another permitted method is agreed by the Parties or required by the rules of the bank or payment system.
The refund timeframe is determined by applicable legislation, the payment method and the transaction processing times of the bank or payment system. The Service Provider informs the Client of the decision made and, in the event of a refund, of the transfer of funds.
5. If the Service Has Already Been Provided
Failure to obtain a desired judicial, administrative or other decision does not itself mean the agreed legal service was deficient. Refund and defect claims are assessed against work actually performed and the Client’s mandatory rights. For specific defects, the Client may send a reasoned complaint to zapros@kuryat.ru.
Typographical, arithmetic and other obvious technical errors made by the Service Provider are corrected at no additional charge.
Claims concerning deficiencies in the service are considered under the applicable statutory rules. Delivery of the result or signing the acceptance certificate does not extinguish Client rights that the law prohibits restricting by contract.