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Smoking in the shared entrance: where to complain

Where to report smoking in the shared entrance, lift, lobby, stair landing and other communal areas of the building.

Where to turn

Smoking in lifts and shared indoor areas of apartment buildings is prohibited. You can contact the local police officer, the police, the property management organisation, the homeowners’ association or housing cooperative, the Russian consumer protection authority, or the prosecutor’s office.

Inquiry

Describe where neighbours smoke and how smoke reaches you

The legal adviser will assess where to complain, what evidence to gather, whether a formal demand or court claim is worthwhile, and which costs may be recoverable.

smoking on balconies, in shared entrances or by lifts;
tobacco smoke entering through ventilation or a window;
complaints to the local police officer, property manager and Rospotrebnadzor;
a claim to stop the infringement and obtain non-pecuniary damages;
support with smoke or ventilation examinations.

Situation Your name Contact phone number or email * Where the infringement occurs Briefly describe the problem * Attach photos, videos, police responses, complaints and records I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only necessary materials; redact unnecessary data about others.

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For court, repeated infringements and evidence matter: videos, witnesses, complaints, records, measurements and medical documents.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.